Job Description
| Job Title | De-registration Specialist | ||
| Sector | Taxpayer Affairs | ||
| Department | Registration Services | ||
| Section | Registered Taxpayers | ||
| Job Code | Target Financial Grade | ||
| General Job Group | Specialized Jobs | Job Sub-group | Financial Affairs Jobs |
Job Summary
The De-registration Specialist processes and validates taxpayer de-registration applications to ensure accuracy, completeness, and compliance with legal and procedural requirements. The role updates taxpayer records in the central register, coordinates with related departments to maintain data consistency, and supports improvements to digital workflows. It tracks performance indicators, identifies recurring issues, and ensures timely, standardized processing of de-registration cases.
Key Responsibilities
De-registration Operations & Case Handling
- Reviews de-registration applications, verifies documentation, and ensures compliance with defined eligibility and procedural criteria.
- Coordinates with relevant departments to resolve discrepancies and finalize cases within established timelines.
- Prepares case summaries and documentation for complex or escalated cases.
Taxpayer Register & Data Accuracy
- Updates taxpayer records in the central register to reflect de-registration changes and ensures consistency across integrated systems.
- Conducts regular data checks to identify and correct inaccuracies or outdated information.
- Coordinates with IT and data teams to maintain accuracy and synchronization of taxpayer data.
Procedures & Guidance
- Applies and maintains standardized procedures, templates, and checklists for case intake, verification, and closure.
- Suggests procedural updates and supports implementation of corrective actions to improve efficiency and consistency.
- Contributes to orientation and knowledge-sharing activities on de-registration processes.
Performance & Reporting
- Monitors KPIs such as processing timelines, error rates, and case volumes.
- Prepares concise reports on operational trends and identifies areas for process improvement.
- Contributes to improving system usability and data reliability through operational feedback.
Coordination & Taxpayer Communication
- Coordinates with other departments on workflow or policy clarifications affecting de-registration processes.
- Prepares clear responses to taxpayer inquiries and contributes to public-facing FAQs and procedural guides.
Preferred Qualifications & Experience
| Preferred qualifications | ● Bachelor’s degree in Law, Taxation, Accounting, Economics, Information Systems, or a related field. ● Master’s degree or relevant professional certification is an advantage. |
| Preferred experience | ● 9+ years’ experience in taxpayer de-registration or related operations within government or public-sector organizations. ● Strong understanding of de-registration procedures, data management, and taxpayer service processes. |
| Technical & Other Skills | ● Proficiency in case handling, data management, and operational reporting.Strong analytical, organizational, and coordination skills. ● Effective communication and attention to accuracy and service standards. |
Key Performance Indicators
| KPI Category | KPI Title | KPI Description | Unit |
| Strategic | |||
| Operational | |||
| Task-specific | |||
Minimum Qualifications & Experience
| Minimum Financial Grade | 4th Financial Grade | |
| Minimum Experience (by qualification) | PhD / Doctorate | 5 Years |
| MSc / Masters | 8 Years | |
| BSc / Bachelors | 9 Years | |