Job Description
| Job Title | Indirect Registration Specialist | ||
| Sector | Taxpayer Affairs | ||
| Department | Registration Services | ||
| Section | Registered Taxpayers | ||
| Job Code | Target Financial Grade | ||
| General Job Group | Specialized Jobs | Job Sub-group | Financial Affairs Jobs |
Job Summary
The Indirect Registration Specialist processes and validates taxpayer registration requests, ensuring accuracy, completeness, and compliance with legal and procedural requirements. The role maintains the integrity of the taxpayer register, updates records across integrated systems, and supports digital registration workflows. It monitors performance indicators, identifies improvement opportunities, and ensures consistent application of registration standards and service levels.
Key Responsibilities
Registration Operations & Case Handling
- Reviews taxpayer registration applications, verifies documentation, and ensures compliance with approved criteria and procedures.
- Coordinates with internal units to resolve discrepancies, finalize cases, and maintain timely processing.
- Prepares case summaries and documentation for complex or escalated cases.
Taxpayer Register & Data Accuracy
- Updates and maintains taxpayer records in the central register, ensuring data consistency across integrated systems.
- Performs periodic data checks to identify duplicates, outdated entries, or inconsistencies and raises corrective actions.
- Applies approved data standards and maintains accurate and auditable documentation.
Procedures & Guidance
- Follows and updates section procedures, checklists, and templates to ensure standardized and efficient processing.
- Suggests procedural or content enhancements based on recurring issues and operational insights.
- Contributes to team learning and knowledge sharing on registration processes.
Performance & Reporting
- Monitors KPIs such as processing timelines, case volumes, and data accuracy indicators.
- Prepares concise reports on registration performance and trends for management review.
- Recommends improvements to enhance operational efficiency and taxpayer experience.
Coordination & Taxpayer Communication
- Coordinates with departments and IT teams on workflow or system adjustments affecting registration.
- Prepares clear responses to taxpayer queries and contributes to public-facing guidance and FAQs.
Preferred Qualifications & Experience
| Preferred qualifications | ● Bachelor’s degree in Law, Taxation, Accounting, Economics, Information Systems, or a related field. ● Master’s degree or relevant professional certification is an advantage. |
| Preferred experience | ● 9+ years’ experience in taxpayer registration, onboarding, or related operations in government or public-sector environments. ● Strong understanding of registration procedures, data management, and taxpayer service practices. |
| Technical & Other Skills | ● Proficiency in application review, data updating, and registration process management. ● Strong organizational, analytical, and coordination skills. ● Clear written and verbal communication and attention to accuracy and service standards. |
Key Performance Indicators
| KPI Category | KPI Title | KPI Description | Unit |
| Strategic | |||
| Operational | |||
| Task-specific | |||
Minimum Qualifications & Experience
| Minimum Financial Grade | 4th Financial Grade | |
| Minimum Experience (by qualification) | PhD / Doctorate | 5 Years |
| MSc / Masters | 8 Years | |
| BSc / Bachelors | 9 Years | |