Job Description
| Job Title | VAT Refund Specialist | ||
| Sector | Taxpayer Affairs | ||
| Department | Tax Revenue | ||
| Section | Payments & Refunds | ||
| Job Code | Target Financial Grade | ||
| General Job Group | Specialized Jobs | Job Sub-group | Financial Affairs Jobs |
Job Summary
The VAT Refund Specialist processes and validates VAT refund claims in line with legal requirements and service standards. The role verifies eligibility through returns and account data, coordinates disbursements with finance channels, and maintains proper controls and traceability. It works with Information Systems & Digital Transformation to enhance e-forms, validations, and dashboards, and prepares concise performance summaries to support process improvement and taxpayer service.
Key Responsibilities
Refund Case Handling & Verification
- Reviews refund claims against eligibility criteria, documentation standards, and approved procedures.
- Verifies data consistency through checks with returns, taxpayer accounts, and related systems.
- Coordinates clarifications with claimants and internal teams to finalize accurate decisions.
Controls & Financial Coordination
- Ensures accurate and timely disbursements; maintains records, tax audit trails, and compliance with financial controls.
- Supports reconciliations between refund systems, treasury platforms, and payment gateways.
Process & Digital Improvement
- Coordinates with Information Systems & Digital Transformation to maintain and improve refund e-forms, validations, and dashboards.
- Contributes to testing, reporting issues, and recommending process or system updates to improve efficiency.
Taxpayer Communication & Support
- Prepares clear responses to taxpayer queries and contributes to guides and FAQs on refund procedures.
- Provides feedback on recurring errors and documentation gaps to strengthen first-time-right submissions.
Performance Monitoring & Reporting
- Monitors key indicators such as processing timelines, accuracy rates, and satisfaction levels.
- Prepares concise reports on refund performance and identifies opportunities for improvement.
Preferred Qualifications & Experience
| Preferred qualifications | ● Bachelor’s degree in Accounting, Taxation, Economics, Information Systems, Law, or a related field. ● Master’s degree or relevant professional certification is an advantage. |
| Preferred experience | ● 9+ years’ experience in VAT refunds, claims verification, or payment operations within government or similar entities. ● Strong understanding of refund verification practices, reconciliation processes, and service-level monitoring. |
| Technical & Other Skills | ● Proficiency in refund case handling, reconciliations, and reporting tools. ● Strong analytical, organizational, and coordination skills. ● Clear communication and attention to accuracy and timeliness. |
Key Performance Indicators
| KPI Category | KPI Title | KPI Description | Unit |
| Strategic | |||
| Operational | |||
| Task-specific | |||
Minimum Qualifications & Experience
| Minimum Financial Grade | 4th Financial Grade | |
| Minimum Experience (by qualification) | PhD / Doctorate | 5 Years |
| MSc / Masters | 8 Years | |
| BSc / Bachelors | 9 Years | |